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Published By: Genesys     Published Date: Jul 13, 2018
Ease, effectiveness and emotion drive great customer service, but top-line growth requires that application development and delivery (AD&D) professionals keep an eye on trends. Forrester Research has identified 10 customer service trends in 2018 for AD&D and others who support customer service. Before you strategize on improving your quality of service, read this Forrester Report by Vice President and Principal Analyst Kate Leggett. You’ll learn which investments are critical and the advantages of: • Focusing on context and inquiry type to deliver the best customer experience • Using automation and AI to uncover new revenue streams and transform operations • Exploring new labor models to maximize human connections in a digital world
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Genesys
Published By: Oblong     Published Date: Sep 06, 2016
Featuring Gartner Research Gartner recently conducted research to evaluate innovative products and services to comprise its report: “Cool Vendors in Human-Machine Interface, 2016.” Explore the organizations that are transforming how we interact with our devices in the workplace. Receive special insights into a paradigm shift in the way we work known as Infopresence, which is enabled by the Oblong technology spotlighted in the report.
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oblong, immersive environment, digital workplace, workplace engagement, telepresence
    
Oblong
Published By: Adobe     Published Date: Nov 09, 2017
In our 35-criteria evaluation of data management platforms (DMPs), we identified the 11 most significant ones — The ADEX, Adform, Adobe, KBM Group, Lotame, MediaMath, Neustar, Nielsen, Oracle, Salesforce, and Turn — and researched, analyzed, and scored them. This report shows how each provider measures up and helps B2C marketing professionals make the right choice.
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Adobe
Published By: Adobe     Published Date: Nov 09, 2017
In our 40-criteria evaluation of enterprise marketing software suites (EMSS) providers, we identified the nine most significant ones — Adobe, Experian Marketing Services, IBM, Marketo, Oracle, Salesforce, SAP, SAS, and Teradata Marketing Applications — and researched, analyzed, and scored them. This report shows how each provider measures up and helps B2C marketing professionals make the right choice.
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Adobe
Published By: Adobe     Published Date: Nov 09, 2017
In our 26-criteria evaluation of digital intelligence (DI) platform providers, we identified the 10 most significant ones — Adobe, Cxense, Evergage, Google, IBM, Localytics, Mixpanel, Optimizely, SAS, and Webtrekk — and researched, analyzed, and scored them. This report shows how each provider measures up and helps customer insights (CI) professionals make the right choice.
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Adobe
Published By: Adobe     Published Date: Nov 09, 2017
In our 32-criteria evaluation of real-time interaction management (RTIM) providers, we identified the 12 most significant ones — Adobe, Emarsys, FICO, IBM, IgnitionOne, Infor, Pegasystems, Pitney Bowes, Rocket Fuel, Salesforce, SAS, and Teradata — and researched, analyzed, and scored them. This report shows how each provider measures up and helps B2C marketing professionals make the right choice.
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Adobe
Published By: Workday Nordics     Published Date: Mar 06, 2018
In our 35-criteria evaluation of software-asa-service (SaaS) HR management systems providers, we identified the eight most significant ones — ADP, Ceridian, Meta4, Oracle, Ramco Systems, SAP SuccessFactors, Ultimate Software, and Workday — and researched, analyzed, and scored them. This report shows how each provider measures up and helps application development and delivery (AD&D) professionals and their HR business stakeholder clients make the right choice.
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Workday Nordics
Published By: Concur     Published Date: Nov 27, 2012
Aberdeen research has found that over 9% of the average UK-based company's overall budget is tied to travel and entertainment (T&E) expenses, a factor which is actively forcing UK businesses to re-evaluate their current travel and expense management processes and implement the necessary strategies and solutions to drive ultimate value. Download the report to learn more.
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travel management, expense management, business, finance, medium busines, small business, aberdeen research
    
Concur
Published By: Absolute Software     Published Date: Sep 09, 2011
Security professionals are wondering how to best deal with the oncoming tide of personal mobile devices finding their way into the workplace. Download this research report to learn some key areas of consideration before moving ahead with a mobile implementations strategy.
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absolute, managing security, risk challenges, mobile devices, it implementation, secure processes
    
Absolute Software
Published By: Infoblox     Published Date: Nov 11, 2008
In August 2008, Computerworld invited IT and business leaders to participate in a core network services survey, that included specific questions about their DNS infrastructures and the costs of IP address management. The survey was fielded via targeted broadcasts to Computerworld customers, as well as through an invitation on Computerworld.com. The survey was commissioned by Infoblox, but the data was gathered and tabulated independently by Computerworld Research. The following report represents top-line results of that survey.
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network services survey, ip address management, infoblox, dns infrastructures, computerworld research
    
Infoblox
Published By: Dell-Intel     Published Date: Jun 19, 2009
Despite progress in virtualization, much development still remains. With predictions that virtualization will become pervasive, this research highlights forthcoming challenges and strategic issues facing IT planners. Register now for this free Gartner report sponsored by Dell and Intel to receive important advice on how to deal issues such as heterogeneity, resources and performance optimization, and the increasing fragmented tool market.
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dell, intel, virtualization, gartner, it planner, server virtualization, servers, ovf, itil, vmware, xen, vmotion, homogeneity, x86, cloud migration, cloud
    
Dell-Intel
Published By: Epicor HCM     Published Date: Jun 07, 2012
In this Ventana Research report learn about the benefits to unifying your human capital management into one system and learn how to justify the investment. Simplifying Human Capital Management
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epicor, hr. human resources, management, capital management, hr management
    
Epicor HCM
Published By: IBM Business Analytics     Published Date: Feb 15, 2011
Read the findings of Nucleus Research's study on the challenges associated with external reporting (including XBRL) and the benefits that Cognos FSR provides.
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ibm, cognos, financial statements, productivity, reports, finance management, accounting, external reporting
    
IBM Business Analytics
Published By: Citrix Systems     Published Date: Nov 10, 2014
Citrix is positioned in the Leaders Quadrant for Application Delivery Controllers for the eighth consecutive year: the Gartner Magic Quadrant Report focuses on vendor's ability to solve complex application deployment challenges. Don't miss this chance to learn from Gartner's independent research. — Read the report today!  Compliments of Citrix.
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application, deployment, research, enterprise, data center, controller, network, security, cloud, virtualization, platform, performance, scalability, enterprise applications
    
Citrix Systems
Published By: LogMeIn     Published Date: Jul 18, 2014
A research report on streamlining the customer experience with mobile chat.
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mcommerce, live chat, boldchat, logmein, customer support, mobile trends, mobile users
    
LogMeIn
Published By: LogMeIn     Published Date: Sep 16, 2014
This InfoWorld research report, based on an IDG QuickPulse survey administered to IT professionals, will provide insight into the BYOA trend, identify pain points associated with traditional online meeting tools, and address business-driven IT requirements that benefit the overall organization.
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byoa trend, logmein, joinme, online meetings, painpoints with online meetings, problems with online meetings
    
LogMeIn
Published By: LogMeIn     Published Date: Sep 16, 2014
This InfoWorld research report, based on an IDG QuickPulse survey administered to IT professionals, will provide insight into the BYOA trend, identify pain points associated with traditional online meeting tools, and address business-driven IT requirements that benefit the overall organization.
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byoa trend, logmein, joinme, online meetings, painpoints with online meetings, problems with online meetings
    
LogMeIn
Published By: LogMeIn     Published Date: Oct 10, 2014
This research report tackles important questions to help effective mobile engagement.
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effective mobile engagement, consumer expectations, customers empowered by mobile, logmein
    
LogMeIn
Published By: LogMeIn     Published Date: Jun 23, 2015
This infographic provides a glimpse of the global insights gathered in Ovum's research report and highlights the current state of customer service, customers' preferences and where companies are falling short.
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improving loyalty, customer loyalty, customer care, contact center, multi-device, customer relationships, technology
    
LogMeIn
Published By: Concur     Published Date: Jan 14, 2013
Where was the most popular place worldwide for business travelers to dine out, drive in or hang their hat in 2011? This report reveals where travelers are spending money, where they aren’t, and what the state of the industry is at home and abroad.
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business expense, cloud expense management, cloud expense reporting, expense best practices, expense management, expense management best practices, expense management report, expense management research, expense management study, expense report software, expense reporting, expense research, expense software, t&e best practices, t&e report, travel expense management, travel expense software, travel expense cloud, mobile expense management, mobile expense
    
Concur
Published By: Salesforce.com     Published Date: Sep 16, 2013
New Gartner research positions salesforce.com in the Leaders Quadrant for Sales Force Automation. Download the 2013 Gartner Magic Quadrant Report and find out what Gartner analysts have to say about Salesforce.
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gartner, salesforce.com, leaders quadrant, automation, report, best practices, cloud, enterprise applications
    
Salesforce.com
Published By: LogMeIn Rescue     Published Date: Oct 21, 2013
For companies that sell products or services that require technical support, the support customers receive might be the only personal experience they can use to gauge their satisfaction with an organization. Since, for many of these organizations, customer satisfaction directly affects revenue, measuring customers’ satisfaction with the service experience and the services provided is extremely important as it enables these organizations to manage and improve the customer experience. This HDI Research Corner report reveals the findings from 264 support organizations that provide technical support for the services or products used by customers.
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logmein, hdi research corner, customer satisfaction, customer support, support services, remote support, technical support, remote desktop connection, remote pc access software, remote assistance, mobile remote control, iphone remote control, andriod remote control, windows remote assistance, remote computer support, remote support software, external customer support
    
LogMeIn Rescue
Published By: join.me     Published Date: Jan 29, 2014
Based on a primary research eort with more than three hundred companies who are active BoldChat customers, this report takes a close look at how live chat is used and measured in support settings.
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logmein, live chat, support, support environments, customer support, customer service, customer engagement, remote support, service organizations
    
join.me
Published By: join.me     Published Date: Jan 29, 2014
This HDI Research Corner report reveals the findings from 264 support organizations that provide technical support for the services or products used by customers. The data was collected via an online survey from August to October 2012.
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logmein, customer satisfaction, support services, service experience, hdi, technical support
    
join.me
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