metrics

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Published By: Interactive Intelligence     Published Date: Oct 03, 2011
To create a successful workforce management deployment, the first step is to evaluate your WFM product and determine how you'll use it along with the processes and best practices that support it. Next, consider how your ACD is configured, what type of forecasting and scheduling practices you'll use and goals for various metrics including schedule adherence. For more insights, read how to get the most out of workforce management.
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interactive intelligence, workforce management, acd, schedule, forecasting, wfm, processes, best practice
    
Interactive Intelligence
Published By: Interactive Intelligence     Published Date: Jan 17, 2014
Learn the performance “metrics that matter” for the contemporary contact center, as the definition of efficient customer service evolves.
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contact center, strategic planning, budgeting tools, customer experience, big data, budgeting tools, workforce management, data solution, planning solutions
    
Interactive Intelligence
Published By: Webroot UK     Published Date: Sep 05, 2013
PassMark Software® conducted objective performance testing on eight (8) security software products, on Windows 7 Ultimate Edition (64-bit) during January 2013. This report presents our results and findings as a result of performance benchmark testing conducted for these endpoint security products. The aim of this benchmark was to compare the performance impact of Webroot’s SecureAnywhere Business Endpoint Protection product with seven (7) competitor products. Read this report to learn how Webroot performed against competitors in all 13 performance metrics.
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secure anywhere, business endpoint protection, passmark software, competitor software, benchmark performance, performance metrics, endpoint security, security
    
Webroot UK
Published By: NACR     Published Date: Feb 09, 2015
Do you know what the compliance issues are for your organization and the technology solutions you might consider? Download this guide to learn what you need to know.
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nacr, compliance, technology, technology solutions, regulations, software compliance – contact center, data security, customer security, hippa, biometrics, wfo, speech analytics, sarbanes-oxley, big data, telecommuting, remote agent, telemarketing, caller id, call recording, predictive dialers
    
NACR
Published By: IBM     Published Date: Apr 17, 2009
Integrate facilities and IT. Realize the value of the green data center.As data center costs continue to rise, green is the word of the day. What it means is cost savings through consolidation and lower energy usage, as this white paper shows. See the role energy consumption plays in today’s data centers, and how IBM Tivoli® solutions can help optimize energy use.
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ibm, green data center, ibm mbi, data center costs, cost savings, consolidation, energy use, ibm tivoli, power, cooling, service level objectives slos, service level agreements, slas, ip enablement everywhere, thermal metrics, maximo, spatial asset management, ibm totalstorage, energy consumption
    
IBM
Published By: IBM     Published Date: Sep 11, 2009
This ROI calculator from IDC will help you quickly and easily understand the average annual benefit that you may be able to achieve using IBM® Tivoli® Netcool®. The tool and underlying calculations and metrics are based on IDC research of 14 IBM Tivoli Netcool.
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profitability, oss support, oss, investment analysis, ibm tivoli, netcool, ibm, tivoli netcool, operational efficiencies, roi tools, operations, productivity, demo
    
IBM
Published By: Microsoft Dynamics     Published Date: Jul 03, 2008
The people in your organization have access to volumes of information that was once unimaginable. Success or failure can hinge on whether or not people can use this information to make wise decisions quickly. But without the ability to make sense of information, a knowledge gap exists, and the best anyone can do is guess or follow a hunch. Business intelligence helps you decipher and extract meaning from data so you can make informed decisions.
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analytics, business intelligence, business management, metrics, business metrics, microsoft
    
Microsoft Dynamics
Published By: Cognos     Published Date: Jun 19, 2007
The Performance Manager, Proven Strategies for Turning Information into Higher Business Performance, strengthens the partnership between decision-makers and the people who provide the information that drives better decisions. It suggests 42 decisions areas, or information sweet spots, to help you understand your data, plan, and monitor your performance.
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performance, business analytics, business metrics, evaluation, analyze, analytical applications, cognos, business intelligence, bi software
    
Cognos
Published By: Inovis     Published Date: Aug 06, 2007
The challenges presented by multiple Value-Added Networks (VANs) and managing diverse trading partners create barriers to the efficiencies promised by EDI. Multiple providers mean multiple points of failure with no one entity to hold accountable. Also, as trading communities grow, end-to-end supply chain visibility becomes an essential operational requirement.
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van, vans, value added, value-added, value added, edi, electronic data interchange, scm, supply chain, migration, inovis, tco, total cost of ownership, business metrics, vendor selection, best practices
    
Inovis
Published By: 6th Sense Analytics     Published Date: Sep 18, 2007
Software development projects have a long and storied history of failure. In fact, 82% of projects today run late, while errors cost 80% of the average project budget to fix (The Standish Group). Certainly no other business process today is allowed to endure this sort of failure. But software development is often left to chance, despite the significant cost and importance of the process.
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software development, development, programming, programmer, quality assurance, quality control, software testing, cost, costs, cost savings, spend management, spending, cost efficient, 6th sense
    
6th Sense Analytics
Published By: 6th Sense Analytics     Published Date: Sep 19, 2007
Doug Gold, chief financial officer of CoreObjects, a Los Angeles-based product development company with multiple locations across India, talks about how his company is overcoming the challenges of visibility and control within distributed software development projects.
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business management, business metrics, business analytics, offshore, offshoring, outsource, outsourcing, software development, developer, programming, programmer, 6th sense, 6th sense analytics
    
6th Sense Analytics
Published By: 6th Sense Analytics     Published Date: Sep 19, 2007
Do you have a software development metrics program? Does it work? SD Times, 6th Sense Analytics and Rally Software Development Corp. participate in this recorded Roundtable Discussion focused on developing a metrics program that gives you the information you need to make informed decisions regarding your software development efforts.
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productivity, software development, quality assurance, quality control, metrics, 6th sense, 6th sense analytics
    
6th Sense Analytics
Published By: Landslide Technologies     Published Date: Apr 21, 2008
What sales is has not changed. How sales are accomplished is changing radically. In this first of a two-part whitepaper,  we present an overview of the state of sales today, supported by metrics from our 2007 Sales Performance Optimization survey.  The differences between S1.0 and S2.0 are represented in the comparison between old-style circus companies and  the modern circus (think Ringling Bros. vs. Cirque du Soleil).
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sales, sales 2.0, landslide, crm, metrics
    
Landslide Technologies
Published By: LandslideCRM     Published Date: May 17, 2012
What sales is has not changed. How sales are accomplished is changing radically. In this first of a two-part white paper,  we present an overview of the state of sales today, supported by metrics from our 2007 Sales Performance Optimization survey.  The differences between S1.0 and S2.0 are represented in the comparison between old-style circus companies and  the modern circus (think Ringling Bros. vs. Cirque du Soleil).
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sales, sales 2.0, landslide, crm, metrics
    
LandslideCRM
Published By: LANDesk     Published Date: Dec 08, 2009
This report created by the Service Desk Institute and sponsored by LANDesk provides an insight into the UK IT Support Industry by examining the core of any organisation - the Service Desk. The study covers a wide range of issues from technology and metrics through to training and salaries.
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avocent, service desk, help desk, landesk, benchmarking, desk managers, technical desks
    
LANDesk
Published By: Cornerstone OnDemand     Published Date: Feb 12, 2015
Two organizations implement nearly identical employee training initiatives. Company A quickly sees improved metrics & long-term financial results. Company B sees little change – and is back to square one a year later. Why?
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cornerstone ondemand, employee engagement, leadership, development strategy, employees, high performing, operational leadership, business success
    
Cornerstone OnDemand
Published By: Microsoft Dynamics CRM     Published Date: Mar 30, 2010
This report reveals how Best-in-Class firms distinguish themselves from all others by routinely benchmarking and measuring their service performance; implementing effective measuring, monitoring and tracking systems; integrating service KPIs with company-wide CRM or ERP systems, wherever possible; and establishing a formal process for automatically collecting and disseminating data.
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microsoft dynamic crm, service benchmarking, metrics, customer satisfaction, data management, mttr, kpi, metrics measuring program, performance data analysis
    
Microsoft Dynamics CRM
Published By: IBM Software     Published Date: Jul 29, 2010
See how plans, financial reports and scorecards can help you manage performance across all data sources.
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ibm software, ibm cognos, performance manager demo, financial report, sales performance, sales force, pipeline, customer behavior, business metrics
    
IBM Software
Published By: IBM Software     Published Date: Jul 29, 2010
Designed for the sales executive, this series of research briefs focuses on the advent of metrics-based sales productivity and the new approaches delivering huge dividends to forward-thinking sales organizations.
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ibm software, metrics-based sales productivity, sales executive, automation system, sales performance management, analytic
    
IBM Software
Published By: IBM Software     Published Date: Sep 13, 2011
Read this white paper to learn five practical steps your company can take to achieve customer intimacy: 1. Plan your goals, methodology and metrics; 2. Capture the right customer information, including structured and unstructured data; 3. Predict customer behaviors; 4. Act on these insights with relevant, timely offers to optimize the predicted outcome; and 4. Expand successes into other areas.
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ibm, business performance, customer intimacy, technology, conversion rate, business analytics
    
IBM Software
Published By: IBM     Published Date: Aug 08, 2012
While economic recovery is clearly in process, your capital and operational budgets are still extremely tight. At the same time, your maintenance organization is being pressured to take a stance of zero tolerance toward safety incidents while reducing maintenance costs and minimizing asset downtime. Read this in-depth Aberdeen Group report, based on responses from 117 executives of successful companies, to find out how best-in-class businesses are proactively managing these challenges. You'll learn these techniques for optimizing maintenance and operations-and more: creating a culture of collaboration among teams across your enterprise; empowering decision makers with appropriate, highly accurate metrics; and leveraging predictive management and analytics to manage assets throughout their life cycle.
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ibm, technology, software, asset performance management, economic recovery, operational budgets, capital, asset management, maintenance cost
    
IBM
Published By: Quantcast     Published Date: Apr 07, 2014
Listen to Quantcast and WebMetro discuss the challenges in understanding the effectiveness of online display advertising and how to focus on the metrics that matter.
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display advertising, attribution, quantcast, prospecting, clicks, conversion, last touch, real-time bidding, rtb, webmetro
    
Quantcast
Published By: CDW     Published Date: Apr 04, 2016
Hewlett Packard Enterprise is helping protect organizations by building security and resiliency into the fabric of their enterprise, proactively detecting and responding to threats, and safeguarding continuity and compliance to effectively mitigate risk.
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security, business metrics, best practices, business intelligence, enterprise applications
    
CDW
Published By: Jobvite     Published Date: Oct 02, 2013
Download this resource to learn: how to get more from your employee referral and social media strategies, discover which metrics matter when tying sourcing to performance and what's missing from the traditional ATS.
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aberdeen, sourcing, ats, recruiting, talent pool
    
Jobvite
Published By: Adobe     Published Date: Dec 08, 2014
Mobile is more than likely a part of your marketing mix, but chances are, you haven’t defined the metrics you need to measure its success. The Forrester paper, Make the most of analytics to meet your mobile objectives, shares insights from mobile executives and lays out the steps marketers need to take to improve mobile effectiveness.
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mobile objectives, mobile measurements, mobile analytics, mobile effectiveness
    
Adobe
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