messaging platform

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Published By: Sprinklr     Published Date: Nov 22, 2016
A quick fact sheet that details the reach and audience of major messaging apps to help companies know which platform would be best suited to their audience.
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messaging app research, messaging app data, social media data, social media intelligence, snapchat data, snapchat statistics, wechat data, wechat statistics
    
Sprinklr
Published By: LivePerson     Published Date: May 17, 2016
At the end of last year, the US alone had 435 million smart mobile devices in use — that’s 35% higher than the total US population. Among smartphone users, 68% use messaging apps regularly. And 84% of smartphone engagement with apps is spent communicating via text, email, and social channels. What does this mean for brands? The current state of CX is broken. Brands focus too much on channel and transaction, ignoring the customer’s preferences, and, ultimately, negatively affecting their bottom line. But wherever there’s a disconnect, there’s also opportunity. In increasing numbers brands are turning to messaging platforms and apps to offer more efficient, convenient customer service.
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liveperson, idc, consumer relations, mobile, smartphones, mobile apps, brand engagement
    
LivePerson
Published By: SAP     Published Date: Jul 18, 2016
After Minnesota rolled out a cloud-based set of productivity tools that included instant messaging and video, growth among state agency users quadrupled and the number of cross-agency messages and videos increased by nearly 350,000 in just 2 years. There is a large-scale shift underway across the country where hardware infrastructure, platforms and software are being unbundled and moved out of government’s traditional area of operation. Download the thought leadership paper to learn more about what this shift entails, the benefits it will bring and how CIOs can prepare for its impact.
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SAP
Published By: Red Hat     Published Date: Jan 02, 2018
Organizations are at a strategic crossroads. According to IDC analysts,1 two-thirds of CEOs will center their corporate strategies around digital transformation initiatives. The goal of digital transformation is only partly to make existing functions more effective. The greater goal is to be able to do new things and use existing data in new, better ways. Yet, 72% of current IT spending2—and the focus of IT resources—is on maintaining existing systems. This creates tension between what needs to be done today and what should be done for the future. Middle-tier applications, according to IDC,3 are the core of a digital transformation strategy because they provide data integration, messaging, and application programming interface (API) management. Middle-tier applications also provide a platform for application development and management that can handle traditional enterprise applications and cloud-native, distributed applications. Specifically, a Java™ EE-based application platform can
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Red Hat
Published By: Swyft Media     Published Date: Jun 13, 2016
Effective marketing is all about engagement — connecting with customers and finding innovative, interesting ways to build long-term relationships. When it comes to the highly active, spend-ready millennial generation, coupling the right content with a deeply personal experience is especially important.
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swyft, mobile messaging, millennial, audience engagement, audience engagement platform
    
Swyft Media
Published By: BlueJeans Network     Published Date: Jun 17, 2016
The concept of all centralizing all communication methodologies (presence, instant messaging, voice, video, and messaging services) within a single system, a.k.a. unified communications or UC, is not new. One of the most popular platforms is Microsoft. In fact, Microsoft has indicated that it has 110 million Skype for Business or Lync users around the world. However, many organizations have yet to fully embrace the video conferencing capabilities available within Skype for Business / Lync. Overall we view Skype for Business (SfB) video conferencing as an excellent choice for sessions involving only SfB users. However, the SfB experience is focused more on content sharing and less on live video. Download this whitepaper to learn 12 situations in which users may wish to use a different video conferencing tool. In this paper, Wainhouse also compares two options for companies seeking better video capabilities.
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skype for business, microsoft lync, video conferencing, bluejeans, employee communications, unified communications
    
BlueJeans Network
Published By: Motorola     Published Date: Feb 06, 2008
In this report, Aberdeen takes an in-depth look at how best-in-class organizations are using mobile messaging to improve productivity and customer service. They also define the steps that can help your organization deploy a best-in-class enterprise mobile messaging solution.
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mobile email, sms, mms, mobile im, mobile voip, enterprise mobile messaging, mobile security, unified mobile messaging
    
Motorola
Published By: IBM     Published Date: Jun 15, 2009
Read this astounding case study to see how migrating to IBM Lotus software with a broadly functional messaging platform increased the efficiency and support of mobile users for the Kentucky Baptist Convention. Then you'll learn how your own business can improve communications, drive down costs and eliminate the need for additional Web software.
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kentucky baptist convention, case study, nonprofit, lotus software, messaging platform, ibm lotus, domino, 8.5
    
IBM
Published By: Intercom     Published Date: Oct 08, 2015
An effective messaging strategy means targeting the right users with the right message at the right time and place. Failing to do so leads to customers mentally, or literally, unsubscribing from you. From the makers of Intercom, a customer communications platform, this book teaches you how to increase customer engagement in three ways: 1. Define the audience for your message by segmenting users according to behavior and action. 2. Craft a message for maximum impact; what voice, tone, format, and language to use. 3. Discern the right way and the right time for a message and know what you can do to ensure it is received in the most appropriate setting and in the most appropriate context.
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customer onboarding software, user engagement, in-product communication, in-product messaging, onboarding software, customer engagement software
    
Intercom
Published By: HP     Published Date: Dec 04, 2012
If your company already uses Microsoft Lync for instant messaging, web presence and conferencing, you probably know that unified communications and collaboration (UC&C) means running all communications vehicles on a single, common, unified platform.
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collaboration, productivity, conferencing, unified, common, management, networking, software development
    
HP
Published By: MobileForce Software     Published Date: Nov 19, 2014
ESG is seeing a new focus on platforms designed to support both development and integration. The need to address integration is akin to the elephant in the room—everyone is aware of the situation but nobody has a good way to resolve it. The siloed heterogeneous environment that defines IT today needs a pragmatic approach to bringing together application integration and mobilization. However, the resolution to the integration problem cannot just be addressed from a data or messaging perspective. Context and process is needed to bind these systems together in a meaningful way.
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integration, enterprise application, mobilization, development, data, messaging perspective, platform, wireless
    
MobileForce Software
Published By: LogMeIn     Published Date: Mar 06, 2017
Millennials and other digitally fluent consumers not only are comfortable using multiple devices, social media, messaging platforms, and mobile apps, they expect their interactions to cross seamlessly – often in real time – from one device or platform to another.
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logmein, customer service, customer engagement, user friendly, online shopper, millennial users
    
LogMeIn
Published By: Intermedia     Published Date: Nov 10, 2008
Microsoft Exchange is the leading business email and collaboration solution for the small,up to the large, business markets, and this whitepaper compares the security of Microsoft Exchange Services deployed in-house versus a hosted model with SaaS service providers. By choosing Intermedia as their Hosted Exchange SaaS Solution Provider, businesses can achieve email and total messaging security, as well as a piece of mind, by leveraging Intermedia’s infrastructure and experience with running a secured messaging platform.
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intermedia, email security, logical server security, software as a service, saas, microsoft exchange services, security assessment testing, security
    
Intermedia
Published By: Tripp Lite     Published Date: Mar 02, 2015
VoIP is rapidly becoming the standard for voice communications in business, government, education, government and healthcare. It offers capabilities that far exceed traditional phone systems, with unified communication platforms promising to integrate messaging, mobility, collaboration, relationship management, teleconferencing and other advanced features. The transition to VoIP presents a number of challenges like the need to install new equipment in the MDF and the IDFs dispersed throughout your organization's network/telecom wiring closets. Typical closet designs can't handle the increased wattage and heat output of the PoE switches used to power IP phones. In this white paper you'll learn: • The basics of VoIP migration and implementation • What issues to consider when upgrading network/telecom wiring closets for VoIP • What cost-effective solutions are available to power and protect a VoIP network wiring closet
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voice traffic, teleconferencing, messaging, mobility, network, platforms, communication, voip
    
Tripp Lite
Published By: BlueHornet     Published Date: Jun 06, 2008
This 19-page white paper includes before and after examples of rendering issues and fixes across top email programs. It makes specific coding recommendations you can use to improve the look and performance of your emails across every major email program, including Outlook 2007.
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email marketing, email messaging, blue hornet, bluehornet, html, outlook, email rendering, rendering
    
BlueHornet
Published By: LifeSize, a division of Logitech     Published Date: Jul 07, 2014
Data sharing is the first priority in web conferencing. Web conferencing doesn't work well for day-to-day collaboration. Everything is a scheduled, “meet-me” conference. You can’t just call someone. Web conferencing providers don’t offer a complete solution. You have to separately manage and integrate video systems and instant messaging through independent platforms that do not integrate into the web conferencing service, resulting in an inferior and disjointed user experience. Download now to learn why Lifesize Cloud is the ONLY solution you need!
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lifesize, web conferencing, team collaboration, data sharing, video systems, software development, wireless, data management
    
LifeSize, a division of Logitech
Published By: IBM     Published Date: Mar 04, 2009
Download IBM® Lotus® Sametime® Standard V8.0, a platform for unified communications and collaboration that combines security features with an extensible, open solution including integrated Voice over IP, geographic location awareness, mobile clients, and a robust Business Partner community offering telephony and video integration. Lotus Sametime Standard V8.0 expands on the existing instant messaging, Web conferencing, VoIP, point-to-point video, mobile clients, external IM gateway, and extensible client with additional platform support and enhancements to the end user experience, administration, and performance.
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ibm, lotus, sametime, communications and collaboration, instant messaging, web conferencing, voip, point-to-point video
    
IBM
Published By: IBM     Published Date: Nov 16, 2009
Learn how Liverpool, one of the most important retailers in Mexico, leveraged ESB messaging and enrichment to move from an inefficient, highly-complex point-to-point integration platform to a flexible SOA connectivity and integration solution that helped Liverpool reduce their costs and streamline information to customers and partners from days to seconds.
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ibm, ebf, smart soa, connectivity infrastructure, integration platform, retail, esb messaging
    
IBM
Published By: PKWARE     Published Date: Oct 22, 2007
Text-messaging, or SMS, usage is on the rise while email usage is falling. Meanwhile many more mobile phones than personal computers are sold around the world. Long story short: Marketers who want to reach consumers with targeted campaigns had better put an SMS strategy in place. mobileStorm's new white paper, "SMS Or Die," explains why mobile marketing, particularly SMS marketing, is the ideal platform to reach consumers.
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sms marketing, mobile marketing, email marketing, text messaging, text marketing, sms, sms, mobile
    
PKWARE
Published By: Asentria Corporation     Published Date: Sep 04, 2007
Simple voicemail has evolved into complex integrated messaging platforms and the generic black handset has been replaced by a plethora of devices. Service providers can become critical partners for companies looking to ensure availability of their voice network.
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telecom alarms, snmp traps, remote site managers, terminal servers, remote access, snmp monitoring, snmp, contact closures
    
Asentria Corporation
Published By: McAfee     Published Date: Apr 10, 2013
In this white paper, IDC provides an overview of messaging security and its impact on enterprises.
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idc, hybrid email messaging security, on premises, saas, mcafee saas email protection, mcafee saas email continuity, mcafee email gateway, mcafee host dlp protection
    
McAfee
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