engagement

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Published By: NTT Ltd.     Published Date: Aug 15, 2019
As businesses are driven to digital transformation by changing market forces and customer expectations, many are looking to new technologies, including new infrastructure environments, as enablers. As a result, we are seeing a near-universal appetite for hybrid outcomes as business functions are executed across multiple on-premises and external infrastructure environments in pursuit of agility, cost, performance and other business benefits. Hybrid IT has become a key strategic imperative for a large portion of enterprises, impacting their IT objectives and expectations, and likely leading to new engagements with service provides for help designing, building and operating hybrid environments.
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NTT Ltd.
Published By: Matrixx Software - Kingpin     Published Date: Nov 07, 2019
As 5G is becoming a commercial reality in multiple lead markets, the question of how it should be positioned, packaged and priced will be critical in building competitive 5G propositions. Download the Strategy Analytics report to discover the results from end-user study groups and operator interviews, undertaken to answer a fundamental question: Are Telcos getting 5G right? Learn: How to build a 5G proposition to drive uptake, demand and profitability What consumers want from 5G services Where the opportunities and challenges are for operators, including content, unlimited data, enterprise offerings, network slicing, digital engagement, IoT etc.
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Matrixx Software - Kingpin
Published By: SAP EMEA Global     Published Date: Sep 13, 2019
Managing employee experiences is not about pinpointing a single event or moment. People leaders need the ability to collect feedback at every moment that matters and take action to close experience gaps. With Employee Experience Management solutions from SAP, you can use a wide range of employee listening mechanisms across a variety of engagement channels to create a “digital open door.”
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SAP EMEA Global
Published By: ServiceNow     Published Date: Oct 23, 2019
"ITAM teams are uniquely placed to provide a holistic view of the IT landscape through their people, processes, and tools. This holistic view improves strategic decision-making, helps break down silos, and identifies opportunities for innovationand service improvement. This whitepaper provides a roadmap to enable ITAM teams to gain seniority and contribute enhanced business value through effective stakeholder engagement."
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ServiceNow
Published By: Kazoo     Published Date: Oct 11, 2019
Are you ready for a new Recognition & Rewards Platform? Recognition and rewards are an integral part of your company’s employee experience and engagement levels. To determine whether an HR technology provider is the right fit for your organization, we recommend asking questions that address the various components of recognition and rewards, as well as background on the provider’s company and technology. Download our buyers guide for the five major areas you'll need to cover before making a purchase, including: The business value and ROI of recognition & rewards Identifying your need and specific goals for an employee experience program Key questions to ask engagement platform vendors A decision checklist and a detailed comparison sheet Two budgeting exercises to justify your investment
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Kazoo
Published By: Blend     Published Date: Oct 07, 2019
Every lender, bank, and credit union has different product mixes and marketing priorities, but one thing they all share is the goal of winning, retaining, and growing our customer relationships. Typically, there are two ways to maximize customer engagement: seek margin with products like credit cards, or seek volume and deeper relationships with products like home equity. This report analyzes both of these options through three key lenses: current market conditions, access to today’s high-quality borrowers, and the rich opportunity for integrated, targeted marketing. Our goal is to enable you to determine the best way to fine-tune your strategic customer engagement for 2019 by helping you: Review current market conditions. Connect with higher-quality borrowers. Develop a 360-degree, integrated marketing mix.
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Blend
Published By: PwC     Published Date: Sep 18, 2019
The traditional payer business model is fast becoming obsolete. Blues organizations that cling to the status quo or business as usual risk jeopardizing their reputations and business, because people are more than patients. Increasingly, employers are driving the growing demand for more solutions to engage customers. In response, healthcare incumbents and new entrants are building solutions to address rising costs and meet consumers’ demands for personalization, price transparency, access, and seamless, simple experiences. Proactive engagement can help your members lead healthier lives while improving outcomes for payers and other players. With 5% of Americans consuming 50% of healthcare costs, identifying and engaging high-risk, high-cost customer segments is essential to sustainability.
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PwC
Published By: KPMG     Published Date: Jul 31, 2019
HRs’ unique role in a company in terms of hiring, training, and ongoing engagement with the broader employee base, positions them to be a game changer in the customer experience strategy. Find out HR's critical role in elevating the customer experience. Read this report to discover: • the CHRO’s changing role • ways in which innovative technologies, like D&A and AI, are powering HR • steps CHROs can take to ensure their organisations are hiring the right people and training them to succeed in the customer-centric world.
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KPMG
Published By: Workday     Published Date: Jul 30, 2019
This Aberdeen report centers it's focus on where they have seen ME organizations spend most of their time -- in employee acquisition. And rather, their study finds that their focus could be better applied to workforce engagement strategies and real-time performance management that can better manage retention goals over time.
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Workday
Published By: Workday     Published Date: Oct 22, 2019
Data Driven One system for HR can help you boost employee engagement, analyze data more easily, and monitor and ensure diversity. How does it work? It’s all in the data. Read this report to learn today’s HR trends and how you can use data to improve every aspect of the employee experience.
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Workday
Published By: ttec     Published Date: Oct 25, 2019
Achieving a value-based digital transformation in the contact center isn’t just about adopting new technology – it’s about finding, implementing, and optimizing the right technology to gain the most value for the company, its employees, and most importantly, the customer. It all starts with a tactical cloud migration plan that’s rooted in an unbreakable alignment of business goals, IT strategy, and customer needs. This 7-point digital planning workbook was designed by TTEC’s Center for Customer Excellence to help facilitate richer, more productive CX transformation discussions between IT and business leaders. Don’t let misalignment derail your digital transformation efforts. Snag your FREE copy of The Ultimate CX & Digital Transformation Workbook for Contact Centers today! Learn how to create cross-company alignment to develop a strategic customer engagement plan that forms the basis for a successful value-based transformation.
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ttec
Published By: Masergy     Published Date: Nov 04, 2019
Driven by the need to save money, improve agility, and take rapid advantage of emerging technologies to improve internal collaboration and customer engagement, organizations are quickly adopting Unified Communications-as-a-Service (UCaaS) and Contact Center as a Service (CCaaS). UCaaS and CCaaS enable businesses to deliver a modern communications environment, without large capital investment, and in a manner that provides for rapid scaling, easy expansion into new sites and geographies, and deployment flexibility. Unfortunately, many enterprise networks are not optimized to deliver the performance and reliability required to support cloud-based applications, including UCaaS and CCaaS. As a result, IT leaders are rapidly adopting Software-Defined Wide-Area Network (SD-WAN) technologies. With SD-WAN’s ability to virtualize underlying network services and to build enterprise-grade WANs using both public (Internet) connectivity and private WAN connectivity, IT leaders can leverage it to su
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Masergy
Published By: Achievers     Published Date: Nov 06, 2019
Employee engagement is not a trend. Businesses that don’t address engagement, that fail to actively – and urgently – engage their employees risk being left far, far, behind. Current methods of increasing employee engagement aren’t working—or, rather, aren’t working fast enough. But wait, what exactly is engagement, and how does it differ from culture or the employee experience? This ebook uncovers what defines engagement and how it looks from different employee perspectives. Learn what it takes to create an agile approach to engagement – before it’s too late
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Achievers
Published By: Achievers     Published Date: Nov 06, 2019
But while most executives see a clear need to improve employee engagement, many have yet to develop tangible ways to measure and tackle this goal. However, a growing group of best-in-class companies says they are gaining competitive advantage through establishing metrics and practices to effectively quantify and improve the impact of their engagement initiatives on overall business performance. These are among the findings of the Harvard Business Review Analytic Services report of more than 550 executives around employee engagement—research that features in-depth interviews with 12 best-practice company leaders.
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Achievers
Published By: Achievers     Published Date: Nov 06, 2019
Understanding HR and Engagement Leaders’ Challenges and Opportunities When employees are recognized, the business performs better. Recognition is one of the most basic strategies for strengthening the employer and employee relationship, yet it is too often overlooked. Many companies are not aware of the available options and as a result, only recognize employees in an ad hoc way. The right technology can play a critical role in helping organizations make recognition more consistent, frequent, and meaningful – which ultimately boosts productivity and the bottom line Download the report now
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Achievers
Published By: Achievers     Published Date: Nov 06, 2019
People work better when they are recognized for their time and effort. Many CEOs and HR leaders believe that creating a better culture for employees, with regular feedback and recognition, should be a top priority if their organizations want to experience better business results overall. In this eBook co-authored by Talent Culture, “Recognition Culture: The MVP of Employee Experience,” we explore the importance of recognition in establishing and maintaining a desirable company culture. Be it bonuses, awards, rewards, a virtual gold star, or a simple shout out on social media, fostering a culture of recognition drives higher levels of engagement, which translates into improved performance and better results. Download now
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Achievers
Published By: Achievers     Published Date: Nov 06, 2019
The Ultimate Guide to Employee Recognition will challenge conventional thinking and help you become more future-focused, so you can respond to the needs of today’s workforce and lead the way to employee success. You’ll learn to create a meaningful strategy from start to finish that yields higher levels of retention, higher customer satisfaction, exceptional employee engagement and alignment, and an unmatched culture of recognition and success.
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Achievers
Published By: Genesys     Published Date: Jun 19, 2019
Successfully managing a contact center requires a collaborative, multidisciplinary approach to handle a broad range of operational and tactical tasks. Planning, day-to-day operations and quality management must be seamlessly orchestrated, along with human resources functions like recruitment, learning and development, and employee scheduling. Read this executive brief to learn how to transition to an AI strategy that can take your team – and business results – to the next level. See how you can: Create an AI strategy with a single data model that includes routing, interaction analytics, forecasting/scheduling and predictive engagement Harness the power of your data to align customers with the best resource Drive employee effectiveness by ensuring you hire the right people and manage their performance to drive their success over the long term
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Genesys
Published By: MuleSoft     Published Date: Apr 15, 2019
eCommerce offers consumers new ways to interact with traditional retailers, resulting in changed consumer preferences – 63% of customers today would switch brands for a better connected experience, and 75% want personalized offers based on purchase history. Traditional retailers need to consider how to build a new digital retail platform strategy within their business models to engage with consumers and help maintain their competitive edge. Read this whitepaper to learn: A 4-step strategy for retailers to build a retail digital platform strategy with APIs. The role APIs can play in optimizing consumer journey personalization and creating new revenue channels. How a leading fast food company created a unified consumer experience by adopting a platform-based business model.
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MuleSoft
Published By: MuleSoft     Published Date: Apr 15, 2019
Life sciences companies are facing increasing pressure to provide new products to market faster than ever before while adhering to the growing number of safety and regulatory needs. Pfizer, one of the world's largest pharmaceutical companies, is transforming its business with an application network that enables the scale and speed necessary to compete in the digital economy. Read this whitepaper to learn: How Pfizer achieved a 69% decrease in IT project delivery costs with API-led connectivity. How Pfizer’s application network enabled omnichannel physician engagement and secure clinical data sharing. How Pfizer’s Center for Enablement (C4E) unlocked speed and agility through API reuse across the enterprise.
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MuleSoft
Published By: MuleSoft     Published Date: Jun 27, 2019
Banks of all sizes, from multinational firms to regional credit unions, face unparalleled pressure to digitally transform in the face of evolving customer expectations. Learn how a top 10 bank partnered with MuleSoft to address these pressures by developing an application network to rapidly modernize legacy systems, digitally transform mortgage lending, and accelerate Salesforce implementation. Read this whitepaper to learn: How banks can leverage APIs to accelerate integration between core banking systems, legacy applications, and modern SaaS endpoints. The step-by-step approach a top 10 bank took to build a Center for Enablement (C4E) and transform their SDLC to accelerate application development. How the bank created unified customer experiences across different product lines, from mortgages to wealth management, across in-person, and digital engagement channels.
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MuleSoft
Published By: Adobe     Published Date: Sep 23, 2019
No matter where they are, your customers expect you to be there too, offering fluid, consistent experiences across channels SUPPORTING CONCEPTS: Customer choices continue to expand - 5.5 million new smart things are connected every day, and by 2020, Gartner predicts there will be 20.8 billion connected things worldwide. 76% of marketers agree that personalization is driving increased need for more assets. 88% of marketers agree that they need an easier way to discover and share assets that generate the best engagement. With a hybrid content and experience solution, Synopsys saw: o A 40% increase in productivity o Reduction from 2 weeks to 2 hours to restructure content WHY SHOULD THE TARGET AUDIENCE CARE? Companies need to transform their businesses to meet the demands of customers in an omnichannel world.
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Adobe
Published By: Adobe     Published Date: Sep 23, 2019
Companies must learn to differentiate themselves to stay ahead. Improved experiences can help you not just sustain but accelerate past the competition. Find out how your business can outperform the competition in The Path of Experience-Driven Commerce. Read the guide to learn how to: - Understand you audience and increase engagement. - Own the omnichannel experience. - Enable business and customer insights.
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Adobe
Published By: Marketo     Published Date: Sep 03, 2019
It’s critical for marketing teams to adopt experimentation to continually improve and help prove their impact to their organizations. Unfortunately, many teams do not know how to deploy scientific tests correctly in the marketing process. Most do not use an iterative design approach, while many others fail to create the right kind of environment to encourage curiosity and experimentation. What must marketers do to build a culture of innovation, and test their way to successful engagement marketing? Download Marketing Experiments in an Age of Accountability to learn about: Accountability and experimentation living in harmony The experimental marketing team Experimentation basics and how-to’s Real experiments and their results Where and how to use experiments
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Marketo
Published By: Marketo     Published Date: Sep 03, 2019
Your website is the hub of interaction between your company and your customers, and in an increasingly competitive digital landscape, today's buyers aren't simply looking for a one-size-fits-all customer experience. Web personalization empowers you to provide more relevant experiences to online visitors and speak to them with personalized messages at scale. It enables you to communicate across all marketing channels with a consistent voice and user experience that builds trust, engagement, revenue, and loyalty. In this ebook, discover how to: Integrate web personalization into your marketing strategy Incorporate cross-channel marketing in your web personalization strategy Create content to maximize the impact of personalization Leverage AI and machine learning to provide personalized web content Measure impact and success Choose the right web personalization tool for you Build a website that accelerates engagement, conversion, and retention by downloading the Introductory Guide to
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Marketo
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