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Published By: Cisco EMEA Tier 3 ABM     Published Date: Mar 05, 2018
The operation of your organization depends, at least in part, on its data. You can avoid fines and remediation costs, protect your organization’s reputation and employee morale, and maintain business continuity by building a capability to detect and respond to incidents effectively. The simplicity of the incident response process can be misleading. We recommend tabletop exercises as an important step in pressure-testing your program.
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human resources, cisco, employees, data, analysis
    
Cisco EMEA Tier 3 ABM
Published By: Workday Nordics     Published Date: Apr 09, 2018
As May 25th, 2018 approaches, many of the organisations that I speak to are choosing to modernise their HR systems to help with their compliance efforts. In particular, where organisations have a complicated mix of different HR systems and spreadsheets, with employee data spread across different databases managed by multiple security models, GDPR compliance will be more difficult. Contrast such a complicated mix of HR systems with Workday’s unified, single system approach to HR, with a single source of HR data and a single security model, and you can see why organisations are choosing to move to Workday as they work to both modernise their HR systems and move towards GDPR compliance. We hope you find this research an i
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Workday Nordics
Published By: Dell PC Lifecycle     Published Date: Feb 13, 2018
IT market intelligence agency, IDC, conducted a global study of 3500+ IT leaders around the world and found that companies at all levels are considering PC Lifecycle as a Service models to reduce costs, shorten refresh cycles and procure better equipment for their employees. Dell PC as a Service (PCaaS) combines hardware, software, lifecycle services and financing into one all-encompassing solution – providing a single, predictable price per seat per month provided by Dell Financial Services. Learn more about Dell solutions powered by Intel®. Dell PC as a Service (PCaaS) vereint Hardware, Software, Lebenszyklusservices und Finanzierung in einer umfassenden Lösung, die einen einzelnen, vorhersehbaren Preis pro Arbeitsplatz pro Monat bietet und von Dell Financial Services bereitgestellt wird.
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idc, studie, dell, intel
    
Dell PC Lifecycle
Published By: Optimizely     Published Date: Apr 06, 2018
Getting the most out of A/B and other controlled tests. In the fast-moving digital world, even experts have a hard time assessing new ideas. Case in point: At Bing a small headline change an employee proposed was deemed a low priority and shelved until one engineer decided to do a quick online controlled experiment—an A/B test—to try it out. The test showed that the change increased revenue by an astonishing 12%. That experience illustrates why it’s critical to adopt an “experiment with everything” approach, say Ron Kohavi, the head of the Analysis & Experimentation team at Microsoft, and Stefan Thomke, an HBS professor. In this article they describe: How to properly design and execute A/B and other controlled tests ? Ensure test integrity ? How to interpret results and avoid pitfalls
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Optimizely
Published By: Sage     Published Date: Mar 06, 2018
HR processes are changing. And, with the global skills crisis, HR Directors are struggling to attract and retain the best talent. Their departments are in flux, and 77% of organisations report a perceived lack of strategic value from HR.* If you’re going to win the war for talent, your organisation will need to make a radical change. It must transform its HR and become a People Company, utilising people data and analytics to make decisions based on real evidence. This will improve the way you interact with current and future employees, providing great workforce experiences. The result will be a more committed and engaged workforce, and increased interest in joining your organisation. From a business perspective too, you’ll benefit through higher levels of productivity, efficiency and improved performance and engagement.
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Sage
Published By: Dell EMC     Published Date: Feb 07, 2018
Digital transformation is the process of creating value, growth, and competitive advantage through new offerings, business models, and business relationships that are data centric and data driven. It’s about changing the way that business gets done. This transformation also places IT at the forefront when making strategic business decisions related to redefining business processes and operational efficiencies, shifting work and employee productivity, changing customer relationships, increasing buyer loyalty, and transforming product and service revenue streams. IDC believes that IT organizations must assume a critical role in the forthcoming digital reinvention by assuming the position of being a critical business innovation platform. Intel Inside®. Powerful Productivity Outside. Intel logo are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries.
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Dell EMC
Published By: Rackspace     Published Date: Mar 28, 2018
Rackspace is now more than seven months into our partnership with Google as its first managed services partner for Google Cloud Platform. Since we began servicing customers in July, more than 100 Rackspace employees currently hold Google technical and sales certifications. We’re now working with customers in both North America and Europe and our managed service offering on GCP continues to thrive.
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Rackspace
Published By: VMware AirWatch     Published Date: Feb 27, 2018
TAKE YOUR MOBILITY STRATEGY TO THE NEXT LEVEL WITH UEM MDM and EMM were only the beginning of the modern workspace evolution. Now, more people than ever before are working remotely—introducing a proliferation of assorted devices and platforms that need to be managed and secured in the enterprise, and consequently creating unprecedented challenges for IT and business leaders. The solution? Unified endpoint management (UEM). In this eBook, you'll learn the key business risks you could face without a comprehensive UEM solution: • Traditional management tools unable to support remote workforces • Siloed management tools leading to higher IT costs • Lack of visibility across endpoints increasing security risks • Disengaged employees driven by a poor user experience
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endpoint, management, enterprise, mobility, business
    
VMware AirWatch
Published By: Genesys     Published Date: Feb 21, 2018
Routing is a fundamental component of your customer experience strategy. True omnichannel routing breaks down channel silos and gathers intelligence upfront through context and data to deliver the personalized, seamless engagement your customers now expect. Learn how you can move beyond single interactions with true omnichannel routing: • Dynamically match customers from any touchpoint, over any channel, to the agent with the optimal insights, skill set and proficiency • Enable seamless transitions between digital self-service and live employee contact • Replace single, random interactions with thoughtfully designed and optimized customer journeys
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contactbabel, contact center, omnichannel, routing, customer experience
    
Genesys
Published By: Genesys     Published Date: Feb 21, 2018
Artificial Intelligence (AI) is staggering in its speed of handling simple requests and automating conversations. But AI solutions are not enough for the best customer experiences. Human emotions sometimes demand the human touch that only live agents can provide. Kate, Customer Experience AI by Genesys, combined with the power of human touch can improve customer experience, empower employees and dramatically reduce costs. This seamless combination of AI technology and humans, or “Blended AI by Genesys,” addresses the entire customer journey for the best possible outcomes. Download the eBook and learn how Kate and Blended AI lets you: • Personalize self-service • Connect customer conversations • Create smart agent experiences • Start small and deploy fast with MicroApps
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artificial intelligence, customer experience, automation, genesys
    
Genesys
Published By: Genesys     Published Date: Feb 22, 2018
Your customers expect effortless and personalized engagement across all their channels. Delivering exceptional customer service requires the platform, infrastructure, applications and resources to identify, route and switch interactions seamlessly between agents and channels, while keeping relevant data available throughout the customer journey. Download this paper to learn how to: • Transform single interactions into personalized customer journeys • Empower employees with the right set of tools, including a unified desktop • Quickly deploy new technologies, like blended artificial intelligence (AI), bots and virtual assistants to exceed your customers’ rapidly evolving expectations
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contactbabel, contact center, omnichannel, routing, customer experience
    
Genesys
Published By: Genesys     Published Date: Feb 22, 2018
Bots and automation collide with the power of human touch. Artificial Intelligence (AI) is staggering in its speed of handling simple requests and automating conversations. But AI solutions are not enough for the best customer experiences. Human emotions sometimes demand the human touch that only live agents can provide. Kate, Customer Experience AI by Genesys, combined with the power of human touch can improve customer experience, empower employees and dramatically reduce costs. This seamless combination of AI technology and humans, or “Blended AI by Genesys,” addresses the entire customer journey for the best possible outcomes. Download the eBook and learn how Kate and Blended AI lets you: • Personalize self-service • Connect customer conversations • Create smart agent experiences • Start small and deploy fast with MicroApps
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artificial intelligence, customer experience, automation, genesys
    
Genesys
Published By: Group M_IBM Q1'18     Published Date: Feb 09, 2018
Thrill customers and empower employees with omni-channel, socially-infused digital experiences to drive better business outcomes IBM Customer Experience Suite features rich, integrated capabilities for managing web content, rich-media assets, real-time social communications, robust customer self-service capabilities, business analytics and mobile device delivery IBM Employee Experience Suite enables employees to easily find and share relevant information across multiple platforms, diverse geographies with multiple languages, and within the context of business applications
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digital experience, ibm, software
    
Group M_IBM Q1'18
Published By: Group M_IBM Q1'18     Published Date: Feb 09, 2018
Organizations are looking to use DXPs as they move from web-centric to more pervasive, multichannel digital experiences. This Magic Quadrant will help those responsible for a range of customer-, employee- and partner-facing initiatives find the most suitable vendor for their needs.
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gartner magic quadrant, gartner, digital experience, dxp, multichannel
    
Group M_IBM Q1'18
Published By: OracleSMB     Published Date: Jan 04, 2018
Your HR group should focus on so much more than hiring, firing, and conflict resolution/management. It can play a huge role in the long-term success of your business. Why? Because every person and process involved in HR focuses on your company’s single greatest asset—your talented employees. A powerful HR function is vital to achieving business goals. Get started now; download this ebook and learn five ways to turn HR into a key driver of long-term success.
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OracleSMB
Published By: OracleSMB     Published Date: Jan 04, 2018
Talent is the #1 concern of small and medium-sized business executives. In fact, it is keeping many of them up at night. These insomnia-inducing issues include: • Hiring an effective workforce • Creating competitive compensation and benefits packages • Retaining key talent • Providing opportunities for advancement The answer is to invest in the technology that allows you to invest in your employees. It can help you get talent acquisition right, design the right plans for the right people, and then measure and analyze results for continuous improvement.
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OracleSMB
Published By: OracleSMB     Published Date: Jan 04, 2018
Growing companies need to hire and retain great employees. Survey after survey attributes keeping the right people in the right jobs with company longevity and profitability. However, with limited resources and low brand recognition, small and medium-sized businesses find it hard to compete. And they can’t afford hiring missteps or high levels of turnover. Therefore, you need act—now—to start adding value with every hire. Technology can help you recruit and retain the right way.
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OracleSMB
Published By: First Advantage     Published Date: Apr 17, 2018
Download this whitepaper to learn crucial applicant insights and to see why background checks are necessary. Running a background check on a future resident is not only a smart idea, but can help protect your: Reputation Residents & Employees Property
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First Advantage
Published By: Workday     Published Date: Feb 27, 2018
Early in my career, I worked on the shop floor at Home Depot. As part of my management training, I rotated into an assistant store manager position, and the team I found myself leading was full of highly experienced master-tradespeople. I quickly realised that my lovely college degree was of zero use when customers wanted to know how to fix their leaky taps or install new light fixtures. No amount of friendliness could overcome the fact that I simply couldn’t answer those questions. Yet, our experienced associates were helping customers find exactly what they needed.
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executive, management, employee, training, customers, workday
    
Workday
Published By: Workday     Published Date: Feb 27, 2018
For nearly a century, Denmark-based ALK has worked to improve the lives of people who suffer from allergies. As the global leader in allergy immunotherapy, the innovative pharmaceutical company is unique in its commitment to research-driven products and solutions that not only address allergy symptoms but also provide long-lasting relief by targeting the root causes. As a result of organic growth, acquisitions, and mergers, ALK has grown to more than 2,300 employees in 20 different countries. Its HR leaders knew they had to find an innovative solution that addressed the changing needs of the company. Temporary bolt-on systems were not going to work. Enter Workday.
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workday, alk, innovation, company, organization, optimization
    
Workday
Published By: Workday     Published Date: Feb 27, 2018
HCM suites and their individual applications also provide reporting and data as needed by local and international regulations, and often include analytics and dashboard capabilities. Transactional employee and manager self-service have become embedded roles within these solutions, and the ability to support mobile access has also become a fundamental part of these offerings. With increasing frequency, we see the inclusion of tools and applications embedded within HCM technologies to infuse traditional processes with collaboration, and capitalize on approaches that leverage social channels in the workplace to enhance overall user engagement and productivity.
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cloud, hcm, suites, midmarket, enterprises, analytics, employee
    
Workday
Published By: IBM APAC     Published Date: Mar 19, 2018
We know that flash storage can provide significant benefits and deliver needed agility for large businesses, but what about medium-sized businesses (MMB = 500 to 999 employees)? IBM asked Forrester Consulting to look into adoption and use of flash storage technologies by mid-market organizations. A snapshot survey of 106 IT professionals found the following: › MMBs are actively adopting flash storage › Flash is exceeding expectations regarding cloud management, flexibility and security › A majority of respondents expect to continue their investments, with almost half aspiring to an all-flash storage environment. To learn more download this report.
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IBM APAC
Published By: Workday Nordics     Published Date: Mar 06, 2018
A pioneer in the treatment of cancer and brain disorders, Elekta develops tools and systems for radiation therapy. The rapidly growing multinational company is an innovation leader in its field – but when it came to its HR systems, the company needed a new approach. Elekta required an HR solution that could unify its more than 3,600 employees in 28 countries and provide a single source of data and a single set of global processes to manage its people. That’s why Elekta turned to Workday.
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Workday Nordics
Published By: Workday Nordics     Published Date: Mar 06, 2018
For nearly a century, Denmark-based ALK has worked to improve the lives of people who suffer from allergies. As the global leader in allergy immunotherapy, the innovative pharmaceutical company is unique in its commitment to research-driven products and solutions that not only address allergy symptoms but also provide long-lasting relief by targeting the root causes. As a result of organic growth, acquisitions, and mergers, ALK has grown to more than 2,300 employees in 20 different countries. Its HR leaders knew they had to find an innovative solution that addressed the changing needs of the company. Temporary bolt-on systems were not going to work. Enter Workday.
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Workday Nordics
Published By: Workday Nordics     Published Date: Apr 09, 2018
Career management is at a crossroads. What employees and organisations want and need has shifted drastically in recent years, leading to big changes in how companies approach career development. What’s causing these seismic shifts? And how are today’s organisations responding?
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Workday Nordics
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