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Published By: Zendesk Ltd     Published Date: Sep 11, 2018
Customers have caught on that support interactions are getting better. When they reach out, they’ve come to expect an instant response that says “we’re here for you”. When they want information, it’s expected to be accurate, up-to-date, and easily accessible. Essentially, they come to expect efficiency during support interactions. As a result, businesses are becoming more cognizant of their self- service offerings. Customers want to be left feeling empowered; it’s even better when they can do so on their own. Self-service saves time for agents, cuts down on organizational costs, and leaves the customer with a positive outlook of a brand. This eBook delves into how AI can enhance your customer self-service offerings with automatically-generated knowledge bases, content cues for your service agents, and chatbots.
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customer service, customer experience, artificial intelligence, chatbots, self-service
    
Zendesk Ltd
Published By: Evariant     Published Date: Nov 08, 2018
Gone are the days when your physician liaisons called on physicians to discuss referrals and recruit physicians armed with only the “word on the street.” In fact, if your institution is doing this, you can be sure that any competitor is winning the referrals with the help of market intelligence. Download this eBook to get the secrets to unlocking physician liaison ROI and grow market share in this hyper-competitive environment.
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physician relationship management, network utilization, market development
    
Evariant
Published By: Evariant     Published Date: Nov 08, 2018
Many healthcare executives initially looked to their HER/EMR systems and patient portals to engage patients. But these technologies are not the complete solution. This eBook explores what your enterprise tech stack needs to look like to properly find, guide and keep patients for life through meaningful engagement.
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patient engagement, patient loyalty, patient retention, healthcare crm, electronic medical records
    
Evariant
Published By: ServiceNow     Published Date: Oct 22, 2018
A comprehensive service visibility strategy with automated infrastructure discovery and service mapping gives a clear view into business-critical services. Quickly locate potential problems before downtime happens. Learn best practices to develop your service visibility framework. Read this eBook.
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service, business, infrastructure, remotely, servicenow
    
ServiceNow
Published By: ServiceNow     Published Date: Oct 22, 2018
Behind every successful CMDB deployment is a detailed configuration management plan for implementing, designing, and sustaining a configuration management capability. Learn the 4 key stages to deploying a healthy CMDB with this ebook including real-life examples that you can put into practice today.
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cmdb, deployment, management, servicenow
    
ServiceNow
Published By: Here Technologies     Published Date: Sep 26, 2018
Discover the four big trends in fleet management being powered by location services. Trends to help you differentiate your solutions and enable transportation companies to overcome their logistical challenges and increase asset utilization. Discover what’s making the biggest impact, together with how, by integrating some of these trends into your solutions, you can position yourself as the service provider of choice in fleet and transportation management solutions. And find out how HERE is delivering features, from comprehensive mapping capabilities and real-time location data, to truck-specific attributes, to help you do just that. Download the eBook now.
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Here Technologies
Published By: Here Technologies     Published Date: Sep 26, 2018
Get higher quality, more accurate location data – and a safer, more profitable fleet – by choosing the right location services provider. The true value of a location platform comes from bringing together multiple data sources and presenting them in a meaningful way. Using a platform approach, you can help customers differentiate their service, increase margins and increase safety. So, in this guide, we cover the four key considerations for choosing a mapping and location service platform to ensure a high quality, accurate mapping service for you and your customers. Download the eBook
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Here Technologies
Published By: Here Technologies     Published Date: Sep 28, 2018
How do you keep people safe in a ‘once in a 1,000 years’ weather event? Hurricane Harvey was a category four hurricane which struck the coast of Texas, eastern Texas and southwestern Louisiana in August 2017. HERE was able to track the storm and accurately report more than 2,100 road closures and blockages in real-time helping people stay out of harm’s way. HERE is the world’s leading provider of traffic incident information to the automotive industry. This eBook shows how HERE’s deploys its people and artificial intelligence to gather the data, check it for accuracy and produce insights which keeps drivers safe.
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Here Technologies
Published By: Here Technologies     Published Date: Nov 07, 2018
The United Nations predicts that by 2050 an additional 2.5 billion people will live in towns and cities, with 90% of this increase happening in African and Asia. With congestion already a challenge on many city roads how will we keep our megacities moving and quality of life high for their populations? As one of the world’s leading location platform in 2018, HERE shares location data, insights, tools and services to keep people and traffic flowing through cities and countries around the world. This eBook explains how accurate traffic data can help megacities of today and the future.
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Here Technologies
Published By: Lenovo - India     Published Date: Oct 11, 2018
Business expectations and demands on the data center are increasing and the impact on today’s data centers is staggering. Organisations that can move quickly to leverage these new opportunities will find themselves in an advantageous position relative to their competitors. But time is NOT on your side! If your IT team often feel that they’re always in catch-up mode because it is difficult to quantify IT contributions, it is time to understand the benefit of hyperconverged infrastructure. Download this premium guide to understand how HCI can • Provide the resilience, scalability and performance to run all your applications without compromise. • Design the data center as a fluid resource that can immediately adapt to the evolving needs of the business. • Enable agility with scale-out architecture that eliminates the need to rip and replace for seamless growth and scale.
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Lenovo - India
Published By: Carbonite     Published Date: Oct 10, 2018
Global data deduplication provides important benefits over traditional deduplication processes because it removes redundant data through entire enterprises, not just single devices. Global deduplication increases the data deduplication ratio—the size of the original data measured against the size of the data store after redundancies are removed.
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Carbonite
Published By: Carbonite     Published Date: Oct 10, 2018
In the last few years, businesses have changed the way they protect data. Studies show they’re abandoning traditional backup and recovery in favor of disaster recovery as a service (DRaaS).1 With DRaaS, businesses enjoy the luxury of keeping a replica of their data hosted at a remote site that they can fail over to in an emergency—without bearing any of the infrastructure costs or maintenance responsibilities. All infrastructure and maintenance is the responsibility of the provider. Gartner predicts that global DRaaS revenue will reach $3.4 billion by 2019. The firm cited several reasons for the shift:
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Carbonite
Published By: Carbonite     Published Date: Oct 10, 2018
Data protection is a balancing act between the need to protect data and the need to protect access to data. The trick lies with deploying the right protection across the different systems and types of data, since they each require different forms of protection.
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Carbonite
Published By: Carbonite     Published Date: Oct 10, 2018
With more and more employees spread around the globe, IT teams face a conundrum: how to secure an increasing amount of data traveling outside the network while preserving workforce productivity in an increasingly interconnected and global market. It’s up to IT decision-makers to protect and secure company data in a way that promotes user access without imposing overly restrictive or cumbersome device policies. When it comes to protecting data on laptops and mobile devices, several key factors are essential for today’s businesses:
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Carbonite
Published By: Trimble     Published Date: Aug 20, 2018
Are you avoiding the speed bumps that threaten to derail your estimates? The construction business is competitive. Your ability to produce complete and accurate estimates can mean the difference between winning projects—or losing them. If you do win the project, your estimate becomes even more critical. Even a single error has the potential to kill your profit margin. While construction always carries some risk, your estimating process doesn’t need to. In this free eBook, you’ll learn specific strategies to: • Minimize costly errors before they destroy your profit margin • Retain the knowledge of your top estimators, even if they leave • Produce accurate estimates quickly and efficiently Uncover the top three mistakes estimators make—and get the strategies you need to avoid them. Grab your FREE eBook now.
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Trimble
    
Spredfast
Published By: Amazon Web Services EMEA     Published Date: Sep 24, 2018
Under GDPR, we all have new obligations to improve the security and privacy of personal data at our organisations. With the new Amazon Web Services eBook, GDPR: The Basics, you’ll gain a fundamental understanding of this new EU regulation. In this eBook, you will learn about: • How to view GDPR as an opportunity, and how you can build on it • Article 32 – a core part of the security principle • Data subject rights • Key players and responsibilities • And much more
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Amazon Web Services EMEA
Published By: CheckMarx     Published Date: Nov 02, 2018
As DevOps continues to be widely adopted by fast-moving organizations, software security needs to keep pace to help accelerate software delivery and not slow it down. Is your software security program up to the challenge? By integrating security into the entire software development lifecycle, enterprises can manage their business risk and guarantee secure software delivery at the speed of DevOps. Check out these 10 Essential Best Practices for building and maintaining your modern-day software security program -- from your tools, to your processes, to your people. This eBook will cover the top 10 steps you can take today to help your organization move faster and more securely.
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CheckMarx
Published By: Juniper Networks     Published Date: Oct 02, 2018
How do you connect to public clouds and drive hybrid IT while prioritizing legacy needs? This detailed eBook on cloud integration provides our most in-depth report. • Build a secure, agile, modern network • Integrate cloud without leaving legacy software behind • What are the common barriers to adopting cloud solutions—and how do we solve them?
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Juniper Networks
Published By: Amazon Web Services     Published Date: Nov 07, 2018
As more enterprises are moving some, if not all of their data and applications to the cloud – cost effectiveness, network performance and security are top of mind. AT&T NetBond for Cloud provides a dynamic, private connect to Amazon Web Services (AWS). Its enhanced infrastructure makes it easier to securely connect applications, platforms, and services. With AT&T NetBond for Cloud, customers are getting a single, end-to-end solution from one provider that allows them to maintain a hybrid environment, meaning that can utilize their current investments in their on-premises infrastructure and strategy. Download this eBook to learn how AT&T NetBond® can accelerate your journey to the cloud, improve ROI and secure your applications. Join our webinar to learn - Why Aira chose AT&T NetBond® to establish a global network connecting smart glasses to trained, professional agents - Best practices for quickly shifting network capacity to meet changing demands in real-time - How to take advantag
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Amazon Web Services
Published By: Datastax     Published Date: Nov 02, 2018
In this eBook, we’ll take a look at why DataStax and Azure combine to make the ideal hybrid operational cloud database for the modern application needs of many of our large enterprise customers. The eBook explains how digital disruptors like Microsoft, Komatsu, and IHS Markit are leveraging the DSE+Azure hybrid cloud database to build game-changing applications built for the Right-Now Economy.
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Datastax
Published By: Datastax     Published Date: Nov 02, 2018
Most enterprises operate in a hybrid cloud environment, whether they know it or not. The benefits of hybrid cloud and multi-cloud architectures are numerous, but since most companies don’t even realize they’re using multi-cloud, they’re not taking full advantage of the multi/hybrid cloud environment. Read this ebook to learn how proper data management via an enterprise data layer empowers enterprises to unlock the full potential of their multi- and/or hybrid cloud strategies to achieve data autonomy while scaling efficiently, effectively, and safely.
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Datastax
Published By: Sage Software     Published Date: Nov 12, 2018
Sage Business Cloud Enterprise Management offers you a comprehensive, real-time solution that delivers accurate, up-to-date data that identifies and mitigates the consequences of product recalls and other supply chain issues. With Sage Business Cloud Enterprise Management, your food and beverage business will have a faster, simpler and flexible way to keep the costs and reputational damage of recalls to a minimum.
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Sage Software
Published By: Workday     Published Date: Aug 07, 2018
From the rise of data analytics to new needs in budgeting, the shift to value-based medicine is bringing a fresh set of challenges to healthcare CFOs. How can you best meet these new demands and turn change into opportunity? This Becker’s Hospital Review eBook compiles 10 must-read articles that offer executive tips, actionable insights, and noteworthy trends for healthcare finance technology.
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Workday
Published By: Workday     Published Date: Aug 07, 2018
As the healthcare industry shifts toward value-based care, organizations stand to benefit from providing an exceptional experience not only for their patients, but also for their care providers. Read the Becker’s Hospital Review ebook, sponsored by Workday, to learn how your healthcare organization can: Boost care provider retention Avoid common pitfalls of succession planning Handle staffing shortages
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Workday
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