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Published By: Key Private Bank     Published Date: Apr 05, 2018
When it comes to building portfolios for wealth creation, Key Private Bank experts believe our clients are best served by a disciplined approach that incorporates both active and passive strategies. We understand the debate over which methodology generates better outcomes has been going on for decades, but with the right team by your side you’ll reap the benefits of a method that’s time-tested. Learn the whys and hows of both passive and active investing, and what to do to maximize their benefits, your portfolio and wealth when you read our latest whitepaper. © 2018 KeyCorp. E92127 180314-372281
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investment, investing, investment portfolio, passive investing, active investing, passive or active investing, active vs passive investing, investment strategies, market opportunities, passive indexing, index funds, investment performance, investment styles, actively managed funds, index mutual funds, why passive investing, benefits of passive investing, what is active investing
    
Key Private Bank
Published By: Dell PC Lifecycle     Published Date: Mar 13, 2018
Located in central Ontario approximately 100 km (60 miles) north of Toronto, Royal Victoria Regional Health Centre (RVH) provides highly responsive healthcare to more than 450,000 residents across a large geographical area. RVH’s team of more than 380 physicians, 2,500 staff members, and 850 volunteers delivers exceptional care and specialty services including cancer care, stroke services, orthopedics, intensive care, mental health services, and interventional radiology. In addition to the 319-bed acute care facility in Barrie, RVH also provides the MEDITECH electronic health records (EHR) platform for several other hospitals in Midland, Orangeville, and Collingwood.
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Dell PC Lifecycle
Published By: Optimizely     Published Date: Apr 06, 2018
Getting the most out of A/B and other controlled tests. In the fast-moving digital world, even experts have a hard time assessing new ideas. Case in point: At Bing a small headline change an employee proposed was deemed a low priority and shelved until one engineer decided to do a quick online controlled experiment—an A/B test—to try it out. The test showed that the change increased revenue by an astonishing 12%. That experience illustrates why it’s critical to adopt an “experiment with everything” approach, say Ron Kohavi, the head of the Analysis & Experimentation team at Microsoft, and Stefan Thomke, an HBS professor. In this article they describe: How to properly design and execute A/B and other controlled tests ? Ensure test integrity ? How to interpret results and avoid pitfalls
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Optimizely
Published By: F5 Networks Inc     Published Date: Mar 30, 2018
In the face of all the challenges presented by the accelerating pace of application development and everexpanding options for deployment, IT organizations are changing how they deliver services. Traditional manual approaches are simply too slow to keep up. Yet, when application teams attempt to circumvent IT in order to speed up deployment, security, performance, and longterm manageability suffer. To get the most out of your multi-cloud deployments, you need to fundamentally rethink how you deliver the right application services that meet current and future needs, consistently across every cloud. Standardization is key. If too much is changing too quickly, start with standardization. As your organization evolves, you will be better positioned to take the next step in making those standardized services accessible to developers through the automation toolchains they rely on.
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multi cloud, organizations, application, security, deployment, performance
    
F5 Networks Inc
Published By: Avi Networks     Published Date: Mar 06, 2018
Are your load balancing strategies up to date? Download our guide to assess your current capabilities and understand where your focus should be. Included in this year's report is research, best practices, and conversations with teams at over 180 Global 2000 companies.
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Avi Networks
Published By: Avi Networks     Published Date: Mar 07, 2018
A new ZK Research study reveals significant shifts in application delivery practices as enterprises are automating or adopting cloud-native applications. In the process of modernizing their infrastructure, enterprises are addressing on-demand scalability requirements, improving management, and lowering costs. This study discusses: - Enterprise preferences for their next load balancers - Capabilities that are most sought after by network teams - How businesses are preparing for hybrid and multi-cloud environments Download Legacy Hardware-Based ADCs: Are Companies Holding Back?
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Avi Networks
Published By: Optymyze     Published Date: Feb 05, 2018
Not too long ago, successful selling was all about power suits, firm handshakes, a persuasive attitude and gut instinct. Since then, the underlying map to sales success has changed dramatically. Today, the rock stars of any sales team are the reps who rely on data instead of intuition, and tools instead of tales. Read this article to learn how data and analytics enable sales reps and managers to improve sales productivity and more: • Gain a better understanding of your leads and prospects and personalize your approach. • Maximize the performance of new members of the sales team. • Increase compensation effectiveness. • Optimize territories.
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sales performance, sales performance management, sales data and analytics, sale operations, sales team performance, sales force
    
Optymyze
Published By: Optymyze     Published Date: Feb 05, 2018
Sales compensation has the potential to be the most effective and responsive aspect of sales performance management. It can lead to: • greater process efficiencies • increased sales and profitability • greater retention of salespeople. A well-designed sales compensation process can help the organization reap tremendous financial benefits. It further contributes to creating a company culture characterized by high productivity, team pride, and easy, dependable communication between management and sales teams. Download this guide to find out the true value of sales compensation management.
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sales compensation management, sales compensation, compensation planning, sales force rewards and benefits, sales force productivity, sales operations
    
Optymyze
Published By: LogMeIn     Published Date: Feb 27, 2018
The North Face rigorously tested several providers and quickly realized that Bold360 hit all the marks. After the initial implementation, The North Face entered into a 3-month professional services engagement to take their chat strategy to the next level. The Bold360 professional services team helped The North Face implement strategic new chat features and tactics, including adaptive canned messages, proactive chat, dual monitors and layered chat, and provided additional development support as needed. To maximize the impact of its chat strategy, The North Face also created an 11-person core chat team, with reps chosen for their skills and product knowledge. Empowered with the capabilities of Bold360, these dedicated agents can now provide truly in-depth product support.
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north face, online, customer, products, engagement, professional
    
LogMeIn
Published By: Workday     Published Date: Jan 16, 2018
The shift from a product- to a service-driven economy—mixed with an uncertain economic climate—has given finance teams the opportunity to become strategic business partners capable of shaping and guiding organisational decision-making. This partnership is only possible by creating a deeper understanding of the contextual factors that influence revenue and profit and loss, and making this analytical data available to the right stakeholders when they need it. That requires a fundamental change in the way finance teams think about technology.
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financial, profit, loss, reporting, business, revenue, optimization, workday
    
Workday
Published By: Workday     Published Date: Feb 27, 2018
Our qualitative study on career management was designed to provide an in-depth understanding of what is happening in the field of career management today, including the reasons why companies undertake programs in this area and the challenges they face in doing so. Qualitative interviews for this report were conducted with senior leaders of global corporations between March 2016 and June 2016. We also interviewed and observed demonstrations of solution providers during this same time frame. Semistructured interviews were conducted via telephone in English. This semistructured approach allowed the research team the flexibility to more deeply explore innovative practices as they arose.
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career, management, global, corporations, solutions, providers
    
Workday
Published By: CA Technologies EMEA     Published Date: Apr 10, 2018
Speed and agility matter. Businesses are being disrupted every day by digital upstarts that find ways to address new market requirements before the more established companies can respond. Despite talented IT teams and years of head start in both architectural and development work, it is still difficult to respond to these challenges using traditional development patterns centered around monolithic software applications. It’s simply impossible to get to market quickly when applications need to be maintained, modified and scaled as a single entity by a large, heavily inter-dependent team. From this need has arisen the microservices paradigm: a set of patterns for software architecture, development, deployment and culture that focus on speed and agility. From small, independent services and teams to automated deployment to fault tolerance and resiliency, these patterns help accelerate time to market.
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CA Technologies EMEA
Published By: CA Technologies EMEA     Published Date: Apr 10, 2018
L'importanza di rapidità e agility. Oggi tutti i business subiscono l'effetto dirompente di upstart digitali, che individuano nuovi modi per soddisfare nuovi requisiti di mercato battendo sul tempo aziende più affermate. Pur potendo contare su team IT di talento e anni di vantaggio nel contesto dell'architettura e dello sviluppo, rimane difficile rispondere a queste sfide utilizzando modelli tradizionali di sviluppo, centrati su applicazioni software monolitiche. È semplicemente impossibile arrivare sul mercato in modo rapido quando le applicazioni devono essere mantenute, modificate e ridimensionate come un'unica entità da team di grandi dimensioni, fortemente interdipendenti.
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CA Technologies EMEA
Published By: Rosetta Stone     Published Date: Apr 03, 2018
For many companies, language barriers increase as business globalization becomes the norm rather than the exception. Perhaps a call center agent cannot handle customer contact in an unfamiliar language. Or a manager travels to a face-toface meeting only to sit across a conference table from clients wanting to speak in their own native language. Even within your organization, teams across global geographies must collaborate to achieve collective goals, but language barriers often stand in their way. Meanwhile, HR leaders are tasked with recruiting and retaining top talent and L&D managers must align programs with business goals. Each of these scenarios and areas of responsibility have something in common: A clear need for company-sponsored training to develop employees’ language proficiency so they can engage successfully with colleagues and customers anywhere. Thousands of learners were surveyed about the impact of language training with Rosetta Stone® business solutions.1 Results show
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Rosetta Stone
Published By: Marketo     Published Date: Mar 22, 2018
As an IT professional evaluating marketing platforms, it’s important to think about whether you can trust the platform to scale to accommodate your organization’s ongoing marketing and channel needs. Given the fast pace of channel proliferation and changing digital strategy priorities, you play a critical role in helping marketing build a technology stack that can easily scale to support its future needs. Download this whitepaper to learn about the essential criteria IT should evaluate to identify the solution that will support your marketing team’s short- and long-term needs and equip them to succeed.
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Marketo
Published By: Intercom     Published Date: Apr 05, 2018
There are two truths about sales and product. One, salespeople hate when deals stall because their product is missing a vital feature. Two, product people hate building features no one uses.
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Intercom
Published By: StoryDesk     Published Date: Jan 04, 2013
What makes for a winning iPad presentation app for sales teams? How can interactivity keep prospects' attention focused? How can you use technology to make your message more memorable? Learn the answers to these questions and more.
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StoryDesk
Published By: StoryDesk     Published Date: Mar 20, 2013
How much will it cost to build that iPad app for your sales team? Can an off-the-shelf solution work? What are the tradeoffs and risk of these options? Learn the answers to these questions and more.
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StoryDesk
Published By: Marketo     Published Date: Mar 20, 2018
With nearly 60% of marketers working in teams of only one to five people, it's no wonder that small marketing teams are often tasked with doing more, but with fewer resources. But even with these challenges, small marketing teams can make the best of their situation by utilizing their strengths of agility, creativity, and adaptability, and by focusing on the efforts that give them the best return on investment. However, even with this sound plan, it's not always a smooth ride to success. As a full, comprehensive solution, small marketing teams should look to automate their processes through the use of a marketing automation platform. This strategy can effectively help to conquer small team woes and drive success, making the team appear not so small after all. Download this ebook to learn how marketing automation can empower small teams to function at their peak, including: The challenges and advantages of a small team 5 ways that a marketing automation solution can help small teams
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Marketo
Published By: Akamai Technologies     Published Date: Feb 23, 2017
Companies are increasingly using outside contractors and suppliers stay competitive, which means granting third-parties access to applications via VPN or VDI. This reliance causes increased complexity and burden on the Enterprise team while also creating additional security risk, as third-party access creates additional points of entry to an organization’s network. Read this solution brief to learn about a new painless, secure approach to remote access.
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painless, security, third-party, resources, enterprise, vpn, solution
    
Akamai Technologies
Published By: LifeSize, a division of Logitech     Published Date: Sep 08, 2015
As business becomes more global and teams can often be dispersed across cities or continents, businesses have begun adapting telecommuting as an added corporate culture benefit and as a way to recruit and retain key talent. As a result, managers may find themselves forced to respond to an all-new set of needs and concerns from their staffs. How does the international team leader ensure that the necessary lines of communication stay up when there are thousands of miles and half a dozen time zones separating offices?
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communication, performance, accountability, video conferencing
    
LifeSize, a division of Logitech
Published By: Freshdesk     Published Date: Aug 15, 2016
A Zombie-apocalypse is not something that keeps most support teams paranoid about. After all, it isn’t something that happens every day. But that is exactly what’s so scary about it? Zombie attacks can stem out of pretty much anything, right from a barrel of toxic gas that was accidentally opened, to a Black Friday sale with deep discounts on the latest gadget. And you can be pretty sure that the attack is going to start quick and grow big with very little warning. Unless your support team is ready when it strikes, you might wake up the next morning to find a burnt-up help desk, and a lot fewer customers. So how can you can you get your customer support to be ready for the zombie apocalypse? This guide will walk you through everything you can and should do to make your support team proactive before the zombies rise, effective during the attack, and heroes after.
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Freshdesk
Published By: Freshdesk     Published Date: Aug 15, 2016
When 76% of consumers say they view customer service as the true test of how much a company values them, you have to make sure that your strategy, and tool, are top notch. Here's a collection of best practices, drawn from our conversations with customers, to help you improve your agents' productivity and win customer love. In this whitepaper, we detail how you can - Provide your agents with complete context by pulling data from your third party systems into your helpdesk - Reduce ticket volume and help customers help themselves by setting up a knowledge base - Automatically assign tickets to the right team with ease thus reducing your agent's workload and many more!
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Freshdesk
Published By: Freshdesk     Published Date: Aug 15, 2016
Every helpdesk agent at every customer support team, anywhere in the world, dreams about Inbox Zero. However as most businesses grows from just a handful of support queries to hundreds of customers chocking the support hotline, they make the mistake of going on a hiring binge to reach that elusive promised land. The only problem? Hiring more support staff may not be the best way to scale up your customer support. This whitepaper talks about how you can scale your customer support without blindly scaling the team, with tips, ideas and insights like: - How to puncture the customer support hot-air balloon - Proactively identifying red flags and overloads - Top 4 things to know before you hire - Monitoring, understanding and reporting support trends - Tips to streamline your support process
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Freshdesk
Published By: Freshdesk     Published Date: Aug 15, 2016
There are quite a few things that your customers just aren’t telling you. But since you aren’t a telepath and you don’t own a Cerebro, the only thing you can do is wait for them to come to you with it. But not anymore. In this whitepaper, you'll learn the most important things that your support team should already know, but customers will never tell you, like: - Why you should design intelligence into your self-service experience - When you should resort to analytics and when "gut-feel" helps - How you can proactively manage, and prevent customer frustrations - What your core support bottlenecks are, and how to identify them - How to set a "Priority" driven support work-flow
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Freshdesk
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